Refund policy

At DripJersey365, we are committed to providing excellent customer service and a smooth shopping experience for football fans worldwide.

We accept returns within 30 days from the delivery date for eligible items.

Return Eligibility

To qualify for a return, products must:

• Be unused and unwashed
• Include all original tags and labels
• Be returned in the original packaging

Once your returned item has been received and inspected, we will process either:

• A replacement or exchange
• A full refund for eligible returned item(s)

Please note:

Items not returned in their original condition may be subject to up to a 10% deduction from the refund amount.

Return Shipping Costs

Customers are responsible for return shipping fees unless:

• The wrong item was sent
• The item arrived damaged
• An error was caused by our team

In these situations, DripJersey365 will cover the related replacement or return shipping costs.

Personalized Jerseys

Customized and personalized jerseys are considered final sale items.

This includes:

• Jerseys printed with custom names or numbers
• Jerseys with selected player names and numbers
• Jerseys with added patches or badges

Customized products are generally not eligible for return or refund unless the item is defective or incorrect due to our mistake.

If you believe there is an issue with a personalized item, please contact our customer support team before returning the product.

Exchanges & Refunds for Personalized Items

If a personalized jersey is approved for return:

• Exchange requests may require an additional customization fee
• Refunds will not include original printing or customization charges

How to Return an Item

Please include the following when returning your package:

• Original packaging
• All attached tags
• A note including:
  • Your order number
  • Whether you prefer a refund or exchange

For defective or damaged items, please contact us within:

• 5 working days after delivery for domestic orders
• 10 working days after delivery for international orders

Please include clear photos of the issue when contacting customer support.

International Returns

Customers returning products internationally should clearly mark the package as:

“Returned Goods”

This helps prevent customs delays or additional import charges.

If customs fees occur because of incorrect labeling, the package may be refused and returned to the sender.

Contact Us

If you have questions regarding returns, refunds, exchanges, or order issues, please contact us:

Email

service@oceanglobalstore.com

Support Hours

Monday – Saturday
9:00 AM – 7:00 PM (GMT+8)

Company Information

Company Name: Ocean Global Trading Co., Limited

Store Name: DripJersey365

Address:
UNIT 89, 3/F., YAU LEE CENTRE,
NO.45, HOI YUEN ROAD,
KWUN TONG, HONG KONG

Thank you for shopping with DripJersey365.