FAQ

1. Who are we?

DripJersey365 is a global sports jersey store created for football fans, jersey collectors, and sportswear enthusiasts worldwide.

2. Where do you ship from?

We cooperate with multiple international fulfillment centers and shipping partners to provide efficient worldwide delivery.

3. Do you ship worldwide?

Yes. We currently ship to most countries and regions around the world.

4. Is my payment secure?

Yes. All payments are processed through secure SSL encrypted checkout systems to protect customer information.

5. How can I track my order?

Once your order has been shipped, tracking information will be sent to your email automatically.

6. How long does delivery take?

Estimated delivery time for most orders is approximately 7–20 business days depending on the shipping destination.

7. Can I return my order?

Yes. Eligible items may be returned within 30 days after delivery according to our return policy.

8. Can personalized jerseys be returned?

Customized or personalized products cannot be returned unless there is a production issue or customization error caused by our team.

9. How do I contact customer service?

Please contact us via:

Email: service@oceanglobalstore.com

Support Hours:
Monday – Saturday
9:00 AM – 7:00 PM (GMT+8)

10. Do you offer bulk discounts?

Yes. We provide special pricing for team orders, club purchases, and bulk jersey inquiries. Please contact our support team for details.

11. Can I cancel or modify my order?

Orders may only be changed or canceled before processing begins. Please contact us as soon as possible after placing your order.

12. What sizes do you offer?

We offer both Adult and Youth sizes for most jersey products. Please review the size chart carefully before ordering.

13. What if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours after delivery and provide clear photos of the issue. We will assist with a replacement or refund when applicable.

14. Company Information

Ocean Global Trading Co., Limited

UNIT 89, 3/F., YAU LEE CENTRE,
NO.45, HOI YUEN ROAD,
KWUN TONG, HONG KONG